Refund Policy

If you need a refund in respect of any fees or payments made towards the Service or any part thereof, please contact BeePAY at beepay@mobeez.io. Subject to BeePAY’s determining to its satisfaction that your money was wrongly deducted from your Account (or where applicable, your BeePAY Bank Account) for Payment by BeePAY due to (i) technical error of BeePAY where your attempted Transaction does not go through; (ii) services purchased in App was not made available, BeePAY may refund to your Account (or where applicable, your BeePAY Bank Account) such money which was wrongly deducted.

1.1 Notwithstanding the above, you are only entitled to a refund if you have transacted for following Service:

(a) Cash-In;

(b) Payment.

However, we shall not be responsible to settle any dispute that you may have with merchant for the purchased of goods and services using the Services. You shall be responsible to contact the respective merchants for a refund for products or services purchased from the merchants. We shall not liable any disputes that you may have with the merchant and you hereby agree to pay us all fees and Charges and the merchant for the value of the transaction, notwithstanding any dispute. For avoidance of doubt, in event of a refund under this Clause

1.2, in respect of a Premium user, any refund will be made into your BeePAY Account only.

1.3 In the event you terminate the Service and you are entitled to a refund, the sum shall be credited to a different Account nominated by you less the bank charges applicable. You shall provide to BeePAY all necessary information and documents for the purpose of refund upon request.

1.4 BeePAY reserves its right not to refund any disputed amount to you if BeePAY believe you acted in contrary to these Term and Conditions.

1.5 In the event the Service or your Account is ceased, terminated or suspended by BeePAY due to fraudulent, illegal or unlawful transactions including but not limited to breaches of any law (including but not limited to the Capital Markets and Services Act 2007, Financial Services Act 2013 and/or Anti-Money Laundering and Anti-Terrorism Financing Act 2001 (AMLATFA) or any regulation and/or guidelines made thereunder), you shall not be entitled to obtain any refund of the Available Balance whatsoever and it shall be lawful for BeePAY to retain for an indefinite period or release to the relevant authorities the Available Balance in accordance with applicable legislation, regulation and/or guidelines. You shall not be entitled to claim any form of compensation for any loss arising therefrom.